Acute Care — Flashcards

Flashcard 1: Patient is angry abou the amout of time spent in the waiting room.

Answer: Acknowledge the patient's frustration and apologize for any inconvenience. Stay away from efforts to explain.

Flashcard 2: Patient is upset about the way they were treated by another doctor or member of office staff.

Answer: Suggest that the patient speak directly with that physician. If problem with a member of office staff, tell the patient that you will speak to the individual.

Flashcard 3: A patient requires a treatment not covered by their insurance.

Answer: Never limit or deny care because of the expense in time or money. Discuss all options even if some are not covered by their insurance.

Flashcard 4: Phase 1

Answer: Small number of healthy volunteers

Extra: Safety, toxicity, pharmacokinetics

Flashcard 5: Which major medical insurance plan limits patients to a network of doctors, specialists, and hospitals without requirement of referrals? _____

Answer: Exclusive provider organization (EPO)

Extra:   https://onlinemeded.org?ref=anki 

Flashcard 6: Can patients with preferred provider organization (PPO) insurance plans see providers outside their network? _____

Answer: Yes

Extra:   https://onlinemeded.org?ref=anki 

Flashcard 7: Medi-care is for: - patients > _____ years - patients with _____ disease - patients with Amyotrophic lateral sclerosis - patients < 65 with certain disabilities

Answer: 65

Extra:   https://onlinemeded.org?ref=anki 

Flashcard 8: Which part of medicare provides basic medical bills and hopistal insurance/home hospice care? _____

Answer: Part C (Combo of A + B)

Extra:   https://onlinemeded.org?ref=anki 

Flashcard 9: Do patients with preferred provider organization (PPO) insurance plans require PCP referral for specialist visits? _____

Answer: No

Extra:   https://onlinemeded.org?ref=anki 

Flashcard 10: Which major medical insurance plan has the cheapest monthly premiums and copays/deductibles? _____

Answer: Health maintenance organization

Extra:   https://onlinemeded.org?ref=anki